These terms set out the rules that apply when you open an account on appleluck and use any part of our lobby, including slots, live tables, sports, and wallet transactions through GCash, Maya, or GrabPay. Access is available only where local law in the Philippines permits it, and by continuing to use the platform you confirm that this applies to you.
Philippines-eligible accounts only
GCash, Maya, GrabPay covered
Account wallet rules included
Subject to local law
POLICY POSTURE
How These Terms Apply to Your Account
These terms form the agreement between you and appleluck the moment you complete account registration and access the lobby. They apply to every action you take on the platform — opening a game session, topping up through GCash or Maya, requesting a withdrawal to your GrabPay wallet, or contacting support. Where any section of this policy conflicts with a specific product rule shown in your account dashboard, the specific product rule takes precedence for that transaction only. We may update these terms when our services change or when Philippine law or eligible-region requirements make an update necessary. When we do, the revised version will appear on this page and a notice will be placed in your account. Continuing to use appleluck after such a notice is posted means you accept the updated terms. If any individual clause in this policy is found to be unenforceable in your region, the remaining clauses continue to apply in full. These terms are written in English; where there is a translation, the English version controls. If you have questions about any clause before accepting, contact support before completing registration.
GCash
Maya
GrabPay
Account dashboard
Philippines-eligible regions
WHAT IS COVERED
Scope of This Policy — Inside and Outside
Not every part of your experience falls under these terms in the same way. The four areas below clarify where this policy applies and where separate rules or third-party conditions take over.
Account Access
Creating, verifying and managing your appleluck account — including login, password changes and session continuity across your phone and browser — is fully covered by these terms. The conditions shown on the account registration page are part of this agreement.
Wallet Transactions
Deposits and withdrawals processed through GCash, Maya and GrabPay are governed by these terms on the appleluck side. Each e-wallet provider also applies its own conditions to the transfer; those conditions are outside our policy scope.
Site Content and Games
Game titles available in the lobby — including slots, live casino tables and sports markets — are accessible subject to these terms. Game mechanics and prize calculations are determined by each game's own rules, which are displayed inside the game itself.
Third-Party Services
Any service, link or tool provided by a party other than appleluck — including payment processors, game studios, or external sites — operates under that party's terms. We are not responsible for third-party conditions, and these terms do not extend to them.
YOUR ACCOUNT RIGHTS
What You Can Do Under These Terms
These terms are not only obligations — they also define practical actions available to you. You have the right to request a copy of the account data we hold on you, and to ask us to correct information that is inaccurate. Transaction records, including GCash and Maya deposit history and withdrawal requests to GrabPay, are accessible directly from the wallet section of your account dashboard after login; you do not need to contact support to retrieve those records. If you believe a transaction has been processed incorrectly, you can raise the matter through the support channel and we will review the relevant records. Requests to close your account can be submitted through support as well; we will confirm the steps needed and any conditions that apply at that time. All formal requests are handled in writing so there is a clear record on both sides.
Review Your Records
Transaction history — deposits via GCash or Maya, withdrawals to GrabPay — is visible in your account wallet section. Log in and open the wallet tab to see a full record without contacting support.
Correct Account Details
If your registered name, contact number or e-wallet details need updating, open account settings after login and follow the fields shown there. Some changes may require identity verification before they take effect.
Raise a Policy Question
If a clause in these terms is unclear, submit your question through our support channel before acting on your interpretation. We will respond with a written clarification tied to the specific clause you asked about.
Request Account Closure
You may request account closure at any time by contacting support. We will outline any outstanding conditions — such as pending transactions — and confirm the closure once those are resolved.
POLICY CONTACT PATHS
How to Reach Us About These Terms
For questions or formal requests related to these terms, use any of the three contact paths below. Written channels produce a record that helps resolve queries faster, especially for transaction disputes or account-correction requests.
Live Chat
Open the chat widget from any page inside the lobby. For policy and account queries, describe the specific clause or transaction involved so the agent can pull the right records without back-and-forth.
Email Support
Send formal requests — account corrections, data inquiries, transaction disputes — to our support email address shown on the contact page. Email creates a written record for both sides and is the recommended path for anything that may need escalation.
Account Dashboard
Many policy-related actions — reviewing transaction history, updating contact details, checking wallet status for GCash and Maya — can be completed directly inside your account without contacting support at all.
HOW WE HANDLE THIS
Data, Cookies, Security and Retention
How we manage your information sits alongside these terms as an ongoing commitment, not a one-time declaration. The points below cover the key areas — what data we keep, how cookies work on the platform, how account security is maintained, and who to contact when you need a change made.
Account Data Retention
We retain the account data collected during registration and through your use of the wallet — including GCash, Maya and GrabPay transaction records — for as long as your account is active and for the period required by applicable law after closure. The retention period is described in full in our privacy policy.
Cookies and Session Data
Cookies are used to maintain your login session across the browser and to remember preferences like your last-opened game category. You can manage cookie settings through your browser; turning off session cookies may affect how the lobby loads on your phone.
Account Security Practices
Your account is protected by a password and, where enabled, additional verification steps shown in account settings. We do not ask for your GCash, Maya or GrabPay PIN through any support channel — if you receive such a request, treat it as unauthorised and contact us immediately.
Requesting Changes
To update personal data, correct a wallet record, or ask about how your information is used, contact support in writing. The support email shown on our contact page is the right path for formal data requests, and we aim to acknowledge each request promptly.
TERMS FAQ
Frequently Asked Questions About These Terms
The questions below address what players in the Philippines most commonly ask when they read through the appleluck terms and conditions for the first time.
Do these terms apply to my GCash deposits and Maya withdrawals?
Yes. These terms cover all wallet activity on the appleluck side — including top-ups via GCash, transfers through Maya, and GrabPay withdrawals. Each e-wallet also applies its own conditions to the transfer leg; those are outside our scope.
Will I be notified if the terms change?
When we update these terms, the new version is posted on this page and a notice appears in your account. Continuing to use appleluck after the notice is placed there means you accept the revised version. If you disagree, stop using the platform and contact support.
How do I see my transaction history under these terms?
Your deposit and withdrawal records — including GCash and Maya transactions — are in the wallet section of your account dashboard. Log in and open the wallet tab to view them. No support request is needed for standard history retrieval.
Can I correct my registered account details?
Yes. Open account settings after logging in and follow the fields shown there. Some changes — particularly to your registered name or linked e-wallet — may require identity verification before they are applied. The steps are described on the settings page itself.
What happens if one clause in these terms is unenforceable in the Philippines?
If any individual clause is found to be unenforceable under applicable Philippine law or in an eligible region, that clause does not affect the rest of the agreement. The remaining terms continue to apply in full to your account and your use of the platform.
How do I submit a formal request about my account data?
Send your request in writing to the support email address listed on our contact page. Describe what you are asking for — a copy of your data, a correction, or a deletion request — and we will acknowledge it and outline the next steps.
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