Casino / App
This policy explains exactly what account and transaction data appleluck collects, how we use it, and what choices you have over it. Availability of our service depends on local law and is accessible only in eligible regions where permitted.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the credentials used to log in. When you make a deposit or withdrawal through GCash, Maya, or GrabPay, we record the transaction reference, amount, and payment method linked to your account. We do not store your full GCash PIN, Maya password, or GrabPay credentials — those are held by the respective payment providers under their own privacy terms. We also collect device and session data: the type of device you use, browser or app version, and session timestamps. This helps us maintain account continuity when you switch between your phone and another device without losing your session. We use this data to verify your identity, process payments, detect unusual account activity, and respond to your support requests. We do not sell your personal data to third parties. Where local law in the Philippines requires us to disclose data to a regulatory or legal authority, we will comply with that obligation and, where permitted, notify you. Our use of your data is governed by applicable Philippine data protection law and any other local regulations that apply where you access the service.
This policy applies to data collected through your appleluck account — including registration, login, wallet activity, and support interactions. It does not extend to the privacy practices of third-party payment providers or game studios. Understanding the boundary helps you know who to contact when a question falls outside our own records.
Covers login activity, session data, and account credentials stored within the appleluck platform. When you access your account from a new device, that event is logged and tied to your profile for security purposes.
Covers deposit and withdrawal records for payments made through GCash, Maya, and GrabPay as processed via your appleluck wallet. Transaction data held by the payment provider itself falls under that provider's own policy.
Covers your game history, bet records, and any in-lobby navigation data we retain for account and compliance purposes. Game content supplied by studios is governed by the studio's separate data terms, not this policy.
Links from our platform to external sites, payment apps, or verification services take you outside this policy's scope. We are not responsible for how those third parties handle your data once you leave our environment.
Philippine data protection law gives you concrete rights over your personal information. You can ask us to show you the data we hold on your account — request this through the support channel and we will prepare a summary of your registered details, transaction records, and session history. If any detail is wrong, such as a misspelled name or an outdated contact number, you can submit a correction request and we will update it after verifying your identity. You also have the right to ask us to delete your account data, subject to any retention obligations required by law or ongoing dispute resolution. We keep data only for as long as it is needed for account operation, legal compliance, or active support cases. Once that period ends, data is removed from active records. Every request you make under this policy is handled through the same support path — there is no separate privacy portal; your account dashboard and the support channel are where all of this starts.
Send a data access request via our support channel. We will compile the account details, payment references, and session records tied to your profile and share them with you through a verified response.
If your registered name, contact number, or email address is incorrect, submit a correction request through support. Identity verification is required before any change is applied to your account.
Any question about how your data is used — including GCash or Maya transaction records — can be directed to our support team. We aim to respond with a clear answer, not a form letter.
You may ask us to close your account and remove your personal data. Deletion is subject to legal retention periods and any unresolved account matters. The current status of your request is tracked and visible through your support history.
Privacy questions deserve a direct answer, not a generic response. Reach our team through any of the paths below — describe your concern clearly and include your registered account email so we can locate your record and respond accurately.
Open the chat widget from any page after logging in. This is the quickest path for questions about your account data, transaction records, or a correction request.
Send your privacy request to our support email address listed on the Contact page. Include your registered email and a brief description of your request so we can route it correctly.
Your account dashboard shows current wallet records, recent transaction references for GCash, Maya, and GrabPay, and your support ticket history. Start there before raising a new request.
We handle your data with a clear set of operational practices — not vague commitments. Here is what we actually do across the four areas that matter most to your account security and privacy.
We use cookies to maintain your login session across pages and to remember your device so returning to the lobby does not require you to re-enter your credentials every time. You can manage cookie preferences through your browser settings; disabling certain cookies may affect session continuity.
Account access is protected through credentials you set at registration. We log each login event by device and timestamp. If access from an unrecognised device is detected, the event is flagged in your account activity record for your review.
We retain your account and transaction records for as long as required by applicable law and for the duration of any open support or compliance matter. Once the retention period ends, records are removed from active systems. The current state of your data is reflected in your account dashboard after login.
When this policy changes in a material way, we will notify you through your registered contact details before the change takes effect. The version date shown at the bottom of this page reflects the most recent update. Continued use of your account after notification means you have seen the revised terms.
These are the questions we hear most often about how appleluck handles account data and your rights under this policy.
We collect the name, contact number, email address, and login credentials you provide at registration. We also record device and session data when you access your account. No payment PIN or wallet password from GCash, Maya, or GrabPay is stored on our side.
Yes. Send a data access request through our live chat or support email with your registered account details. We will compile your profile data, transaction references, and session history and return them to you through a verified response channel.
We do not sell your data. We share transaction references with GCash, Maya, or GrabPay only as needed to process payments. Where Philippine law requires disclosure to a legal or regulatory authority, we comply and notify you where we are permitted to do so.
Submit a correction request through support — live chat or email both work. State the field that needs fixing and the correct value. We will verify your identity before making any change, so have your registered email address ready when you contact us.
We keep records for as long as required by law and for the duration of any open account, dispute, or compliance matter. Once that period ends, data is removed from active records. Your current account history is always visible in your account dashboard after login.
You can request account closure and data deletion through our support channel. Deletion is subject to any legal retention obligations — for example, transaction records may need to be held for a period set by applicable Philippine law. We will confirm what is retained and for how long when we process your request.